Billing Policy

Effective Date: April 2025

This Billing Policy outlines how fees are calculated, invoiced, and paid for all services offered by VDC.cloud, including project-based consultancy, SaaS subscriptions, and technical support services.

1. General Overview

VDC.cloud provides tailored cloud consultancy and managed services on a per-project basis. We offer flexible billing aligned with project scopes, duration, and support needs, with transparent and upfront pricing for all clients.

2. Consultancy Billing

  • All consultancy engagements are governed by a Statement of Work (SOW) or formal service agreement.
  • Billing is based on a per-day rate, clearly outlined in the SOW.
  • Day rates may vary depending on:
    • Type of consultant (e.g., cloud architect, security architect, network engineer, security engineer, cloud developer, AI architect, AI engineer)
    • Consultant's skillset and active industry certifications
    • Project complexity and duration
    • Onsite vs. remote requirements
  • Clients will be billed at the end of each month or milestone, as defined in the SOW.

3. SaaS Subscription Billing

  • VDC.cloud offers subscription-based software services such as Microsoft 365, data backup, security monitoring tools, and AI agents.
  • All SaaS subscriptions are billed at the current advertised pricing from the respective vendors (e.g., Microsoft).
  • Subscription costs may be passed through at cost or with a marginal administrative fee, as disclosed in the agreement.

4. Value-Add Technical Support Services

In addition to licensing, clients can subscribe to value-added technical support services provided directly by VDC.cloud and described depending on the service offering.

5. Invoicing and Payment Terms

  • Invoices are issued monthly or per milestone for project work.
  • SaaS and support subscriptions are billed monthly in advance.
  • All invoices are payable within 14 days of issue unless agreed otherwise.
  • Late payments may be subject to interest and/or temporary service suspension.

6. Amendments and Adjustments

  • Changes in scope, pricing, or subscription volume will be documented and reflected in updated SOWs or subscription agreements.
  • Clients will be notified of any pricing changes at least 30 days in advance.

7. Termination and Refunds

  • Project engagements may be terminated as per the terms in the SOW.
  • Monthly SaaS subscriptions and support services can be cancelled with 30 day's notice.
  • Refunds are not issued for partially used service periods unless otherwise stated in the contract.

8. Contact for Billing Queries

For any questions regarding the Billing Policy, please contact (depending on your location):

VDC.cloud Accounts Team

  • VDC.cloud Professional Services Ltd (London, United Kingdom)
  • VDC.cloud Professional Services Asia Pte. Ltd. (Singapore)

Submit a policy enquiry:

Website: https://vdc.cloud

This Billing Policy ensures clarity and fairness in how VDC.cloud delivers value and manages service engagements for all clients.